![citizen-request-processing](https://www.sbsportals.com/wp-content/uploads/2017/04/citizen-request-processing-banner.png)
Citizen Request Processing
One integrated solution to process citizen requests electronically 24/7
Overview
![Key-Capabilities](https://www.sbsportals.com/wp-content/uploads/2017/06/overview.jpg)
A powerful cloud solution to help city departments electronically receive, track and process requests from citizens. One integrated solution to process requests originating from multiple sources (home, office kiosk, walk-in, phone-in, fax). This solution links requester, processing departments and even external agencies.
Key Features
![Key-Capabilities](https://www.sbsportals.com/wp-content/uploads/2017/06/keyfeatures.jpg)
- Ability for citizens to fill HTML/PDF and automatically route to the correct departments
- Supports Online, Kiosk, Walk-in, Mobile, Phone-in requests
- Support Tracking collection of payments for requests
- A single HTML/PDF form can be filled in by multiple departments
- Filled in forms can be stored in Digital File cabinets
- Support automatic notifications, reminders and closures
- Powerful dashboard for metrics associated with requests
- Electronically links requester, processing departments & external agencies
- Accept electronic payments and signatures
![](https://www.sbsportals.com/wp-content/uploads/2017/06/oursolutions.png)
Benefits?
![Key-Capabilities](https://www.sbsportals.com/wp-content/uploads/2017/06/benifits.jpg)
- Improve Responsiveness to Citizens
- Provide 24/7 access to citizens
- Give multiple options to citizens
- One single solution to track all requests irrespective of where they come from
- Dashboard to show bottlenecks and performance metrics
- Citizens can easily check status
- Improve staff workload and efficiency